We want the equipment to be right. If it isn't, here's how returns work at Stridewell Mobility.
30-day returns. You may return most items within 30 days of delivery if they are unused and in their original packaging. Once we receive and inspect the item, we'll refund the purchase price to your original payment method within 5–10 business days.
Items we cannot take back:
- Hygiene and bath-safety items (shower chairs, bath stools, raised toilet seats, cushions) once opened or used — for health and safety reasons
- Items that have been assembled, adjusted, or used outdoors
- Special-order or custom-configured equipment, including order-only power chairs and scooters
Damaged or incorrect orders. If your order arrives damaged or we sent the wrong item, contact us within 48 hours at sales@stridewellmobility.ca or 647-833-9290 and we'll make it right at no cost to you — replacement or full refund, your choice.
How to start a return:
- Call 647-833-9290 or email sales@stridewellmobility.ca with your order number.
- We'll confirm eligibility and arrange drop-off at our North York location or a pickup where available.
- Refund is issued after inspection, normally within 5–10 business days.
Questions before you buy? Call us — a real person will help you choose so a return never needs to happen.